Refund policy
Returns
Most items may be returned for any reason within 7 days from the date of arrival. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns.
Faulty Returns: If the goods are found to be faulty within 7 days, customers are entitled for either a full refund or replacement. Our online shop will cover round-trip shipping on Faulty returns.
Non-Faulty (Change-of-Mind) Returns: If you want to return the goods due to change of mind within the 7 days period. There will be an admin fee minimum 5% and various shipping charges will not be refunded. Also, the buyer has to take the responsibility for the return postage. Please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or an extra restocking fee of up to 40% will be charged depending on the condition of the returned goods. Return postage costs will not be refunded.
Shipping Errors, Wrong Items, & Damaged On Arrival Items: If your goods arrive defective or in a damaged state, or the item you receive does not match what you ordered, please email customer service with your order number and a brief explanation of the situation. Minor denting or damage to the product box or packaging does not qualify for DOA returns. You will be emailed the steps for completing a return or exchange. Claims for damage, delivery discrepancy etc. should be made within 12 hours of delivery - claims will not be accepted after this time.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please visit the "Contact Us" page for contact information.
Order Cancellation
Order is not shipped out / Pre-order: We will deduct a PayPal/Payment Gateway transaction fee (4.5% of payment) if you cancel an order because you changed your mind or ordered the wrong product. You are required to submit your request to us by using "Contact Us".
Order is shipped out: We will refund the payment when you returned the product (in the original box). Please note we only refund the cost of the products. The shipping cost and the PayPal/Payment Gateway transaction fee (4.5% of payment) will be deducted.
Refund will be processed through our payment gateway within 3 business days after the item has been confirmed for return.